General Information
Text Box: Minimum Stay Requirements Minimum stay requirements are established to manage the strong demand for lodging in the Pinecrest area, as well as to ease staff responsibilities associated with unit turnover. Minimum stay requirements are: 2 nights fall through spring weekends and summer weekdays; 3 nights all holidays and holiday weeks (holiday weeks are Christmas, New Years and President’s Day week), 3-4 nights summer weekends (4 nights for 2-4 bedroom reserv. placed prior to 4/1 of same year) . It is sometimes possible for us to relax minimum stay requirements when short openings are left between other reservations, or when openings remain for same-day arrival (or next-day arrival if the reservation is made after 5PM). Cancellations And Changes There is a minimum $20 service fee, per reserved unit, applied to all cancellations and changes. Changes may not reduce reservation below minimum stay requirements: 2 nights fall through spring weekends and summer weekdays; 3 nights holiday weekends & weeks year-round; 3 to 4 nights summer weekends (summer weekend reservations of 4+ nights accepted prior to 4/1 of each year, 3 night weekend reservations accepted after 4/1). The full cancellation period for reservations begins 14 days before non-holiday arrival in non-kitchen unit, 28 days prior to non-holiday arrival in kitchen unit, and 28 days in advance of all holiday arrival. Once in the cancellation period, customers are responsible for the entire rent+tax associated with a reservation. Customers are charged for vacancies resulting from a cancellation/change, to the extent that vacancies remain unfilled. If a cancelled unit is filled by an existing customer upgrade, the lesser rent associated with the upgraded smaller unit applies. If the entire vacancy created from a cancellation is filled, only the $20 service fee, per cancelled unit, applies. All cancellations are confirmed in writing. Policy applies regardless of weather, road and snow conditions. This cancellation policy is designed to protect customer accessibility to limited but varied lodging and accommodations in the Pinecrest Area. We thank you for your consideration and understanding of this policy as it relates to your plans. Cleaning & Damages We sanitize and reset units between guests, but do not make beds or tidy daily. Customers are expected to respect and leave units as found on arrival (understanding that linens and towels will be used, but not soiled beyond reuse). A Cleaning Deposit is required to cover unusual cleaning expenses associated with your stay. This Deposit is most easily handled via Credit Card guarantee, and is invoked only if we encounter excessive cleaning situations and inform you of relevant charges. Cleaning fees are $15 per hour, up to the Deposit maximum (the Deposit maximum varies per size/type of unit and is specified in Reservation Confirmations or upon arrival). Damage to units and/or grounds is charged at cost of repairs. No smoking in any unit and pets must be approved and incur a $20 fee; fees may be invoked to cover issues arising from these situations. Check-In Check-in time begins at 3PM. Check-in prior to this time may be possible, but is not guaranteed. Early check-in on a Sunday or on a holiday Monday is very rarely a possibility. Please call our office the evening prior to arrival to verify possibility of early check-in. Your reservation deposit guarantees your unit for late arrival. Staff is generally available to personally check-in late arrivals until 8PM. After this time, you will find an envelope with your name written on it taped to the office door. The envelope will contain a key and map to your unit, and a request that you visit the office in the morning to complete the registration process. What to Bring We provide linens and towels in all units, which are refreshed daily upon request. All units include Cable TV and DVD player. Each unit has a charcoal barbecue, but we do not stock charcoal or lighter fluid. All units include, at a minimum, a microwave, small refrigerator, coffee maker & filters (not stocked with kitchenware or coffee). Many units have full kitchens that also include stove, oven, medium-large refrigerator, toaster, pots/pans, utensils, dishes, silverware, paper towels, dish soap, salt, & pepper. Units with Wood-Burning Fireplaces are provided one complimentary bundle of firewood per day Autumn through Spring. Additional firewood is available, and may be purchased at $5 per bundle. Firewood is also available for purchase during the summer (Memorial Day through Labor Day). There are no telephones in any of our units. A pay phone is available, and cellular service may be available, depending on your carrier. We generally do not have staff available to run messages out to guests, and ask that our office number be used for emergency contact only. All units are heated, but none have air conditioning (generally not necessary). There is a coin operated washer & dryer on-site. Balls and equipment are provided for on-site seasonal recreation. Towels are provided at the pool, for pool use only. Bring beach towels for lake. It is always a good idea to bring flashlights to the mountains.